We are sorry you are not happy with your purchase. We offer full refunds for items returned to us in their original condition within our return window. Please see below for how to submit your return.
Our return policy window is 14 days after delivery. If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
How to make a return:
Step 1: Confirm your item is in the condition you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please be sure to back your items carefully to insure no damage is incurred prior to receipt.
Step 2: Ship back item/items
To return your product, you should mail your product to: Potio Apotheca LLC, 1378 Berwick Drive, Morro Bay, CA 93442
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Potio Apotheca LLC, 1378 Berwick Drive, Morro Bay, CA 93442, United States.